Chapter 10: listening discussion | Management homework help

Background:  

Here is a quote from Chapter 10 to ponder:  “Listen at all levels.  Some of the best ideas come from those on the front lines.” — Rosalind Brewer, president and CEO, Sam’s Club.

To Read:

Read Chapter 10: Listening

To View:

“5 Ways to Listen Better”

5 ways to listen better | Julian Treasure

To Do:

Veronica Sharpe, marketing manager for Diamond Communications, an outdoor advertising company, arrived in the boardroom for her teleconference with Brad Jones, a potential client. She was extremely busy today and brought her smart tablet with her, checking e-mail along the way. She also brought her digital voice recorder so that she could record the conversation for reference later. She intentionally left the cameras off, opting to only use audio transmission. Brad called right on time, and they began to speak about Brad’s plan for utilizing advertising space on the variety of electronic billboards along Interstate 45, a north-south route through Houston, Texas.

About two minutes into Brad’s exposition of his plans, Veronica’s smart tablet buzzed. It was an e-mail she had been waiting on for two hours, and time was of the essence—she had to reply quickly to settle a payment before the 4:00 p.m. deadline, 5:00 p.m. in the Eastern time zone from where the e-mail was being sent. She thought to herself, “I’m recording all this, so I can just review it later—I have to answer this e-mail now. Time to multitask.”

About a minute later, in the middle of her e-mail response, she noticed a distinct pause in Brad’s speech. “Veronica?” Brad asked. “Still there?”

“Oh, yes,” Veronica answered, embarrassed. “Can you repeat that last thing?”

“I want to know if the plan is something that your firm can accomplish, or do I need to find another firm with electronic boards?” Brad asked.

For this assignment, students will respond to the following prompts.  Initial response, 400+ words (include properly formatted citations and corresponding references from the assigned readings/videos in support of your response); then, respond to two classmate posts, 100+ words each.

1 What principles of effective listening was Veronica violating?

2 What do you think her best alternative is at this moment in time, given her lack of attention to Brad’s proposal?

fivewriters
Calculate your essay price
(550 words)

Approximate price: $22

How it Works

1

It only takes a couple of minutes to fill in your details, select the type of paper you need (essay, term paper, etc.), give us all necessary information regarding your assignment.

2

Once we receive your request, one of our customer support representatives will contact you within 24 hours with more specific information about how much it'll cost for this particular project.

3

After receiving payment confirmation via PayPal or credit card – we begin working on your detailed outline, which is based on the requirements given by yourself upon ordering.

4

Once approved, your order is complete and will be emailed directly to the email address provided before payment was made!